Are you attracting less than ideal clients?

As a copywriter and writing teacher, I get a lot of questions from business owners about how to express what they do in a way that makes other people want it… while feeling 100% aligned with who THEY really are and what they’re about in this world.

But often, there is a hidden problem beneath this.

And that problem is that they are attracting clients who are LESS than ideal.

These clients are REALLY stuck. They don’t have a habit of regularly investing in themselves, in support, in what they need to get results. They ask to barter instead of pay joyfully. They don’t do what you advise.

They seem (strangely) more invested in staying stuck than they do moving forward.

Working with these kinds of clients is draining. It’s not fun. And it’s exhausting, interacting with people who tell themselves a story of lack, self-doubt, and unworthiness… and no matter WHAT you say back… they refuse to open to another way of being in the world.

Do you need to work with clients who refuse to pay you well or don’t do what you tell them?

The answer is no. No, you don’t.

You are accepting less than you deserve. You are putting up with clients who don’t value your skill set and expertise. And you are selling yourself way short.

And although the conventional marketing advice says to tell you “it’s not your fault”—I’m going to tell you that it IS on you to correct.

I don’t recommend worrying about attracting your ideal clieat too much until you’ve been in business for a couple years.

Or you have the strong sense that the way you have positioned your work has hit a dead end.

Because when you are starting out, you just need to build momentum and get money in the door.

But when you HAVE been doing this awhile, you need to take a good look at the way you present your business to the world—and who is responding to it.

A story for you here.

I was working with a student in my Write Your Website production lab last week, and we were looking at the “pull questions” for her homepage. (“pull questions” are powerful questions that speak directly to the hot + itchy problem your ideal clients are experiencing in their lives RIGHT NOW, and name how they feel about it).

She offers spiritual guidance to entrepreneurs who are growing, and experiencing the side effects and push back of their success.

She wanted to know if the words she was using were grounded or “too woo.”

But the thing that was screaming at me was that her pull questions were setting her up to connect with business owners who were broke, struggling, and still dealing with building up momentum.

Here’s the “shitty first draft” (thanks, Annie Lamott for the term!) of her pull questions:

How long have you been repressing that inner yearning to step up to a bigger life?

Has it become painful to continue to play small as the days, months and years are flying by?

Do you simply feel empty and even a little lost, unable to make the next step?

Is your invisibility costing you money, clients, relationships which puts you into a further downward spiral?

The common marketing advice says “name their pain.” But in this instance, it’s just too painful!

Can you see how she would attract people who are associating more with their stuckness, their smallness, their pain… than people who are in motion, taking imperfect action, and looking for ways to unleash EVEN MORE of their greatness?

This is something I am fierce about, for my students and clients.

You need to work “higher up the food chain” – and set your sights on attracting a higher caliber of client.

Unless you love working with stuck people, don’t assume you have to.

Unless you feel most alive working with totally business newbies, refer them to a strong business coach.

Unless you totally enjoy your clients dickering with you on your prices, position yourself as a leader, a trailblazer, and a person who refuses to play small to make others feel more comfortable.

This is what I told my student: write pull questions that attract people who are already winning. (If that’s who you enjoy working with).

Even winners need support, guidance, and help. And winners get stuck, too. But they just have a different psychology around it. A different attitude.

If that’s who you like working with, then write your marketing to THAT.

This is something I work with clients on in VIP days—how to create a business name, tagline, and business concept that SINGS to these ideal clients. And now, I say it to you: take a look at how you describe the “problem” you help your clients solve. Does the “pain” you describe accurately line up with the way your favorite clients talk about their issues?

If not, maybe you need to aim a little “higher up the food chain,” too.

Mighty thanks to Ostrosky Photos flickr photostream for crazy

Stella Orange is a copywriter who helps people put their work into words. For eight years, she wrote email campaigns that resulted in more than a million dollars in sales for her clients. In that time, Stella also taught popular marketing writing workshops to business owners on both sides of the Atlantic -- and a few in Australia and New Zealand. In 2017, Stella cofounded a creative and consulting shop offering a complete and slightly unorthodox line of business advising and marketing services. She continues to write copy and advise clients on customer delight, how to resonate with more sophisticated, discerning clientele in your marketing, and just who, exactly, your ideal clients are. Stella is the founder of Show Up And Write, a weekly writing group and writes a letter every two weeks or so (here’s the sign-up). She lives with the Philosopher and their two kiddos in Buffalo, New York, a fifteen-minute bike ride to the Canadian border.

7 Comments


  1. Andrea Beaudoin

    Great article, Stella! We had this conversation when we worked on my new website. I’m so glad we came up with the people I wanted to work with then. I might even be ready to adjust it a little bit.

    Love working with you! Andrea

  2. Tom Castrigno

    So what are examples of the revised pull questions that speak to a more progressive clientelle?

  3. Stella

    Tom – Great question. She’s still working on them last we talked, but it’s something like this:

    * Is your business making money, but you’ve lost touch with what you love about your work?
    * Are you already successful, but you sense something within you needs to shift before you take your business “to the next level”?
    * Are weird health issues or “accidents” keeping you from building your business–and you KNOW there’s something deeper you need to address?

    Note how these examples ASSUME the reader is ALREADY successful. My note to Susan (my client) was that successful people still struggle with stuff, but they’ve got a more nuanced working relationship with their blocks than people who are stuck and *not* in motion. Thanks for writing!

  4. Kala

    Wow! This is so my problem, you should do a follow up article. I have in past attracted folks only into bottom line of “low cost.” They then as they are value seekers try to extract every last bit of skill for that low price they have paid. This was literally what I needed to read today. THanks so much. I found you via Kendall Summerhawk.

  5. Stella

    Thanks for writing and your request, Kala. You got it.

    /st

  6. Diane Kluft

    I love you Stella! You are so brilliant, have such a trail-blazing approach to messaging and marketing copy, it makes my heart sing! Thanks so much for your contribution to a more compassionate (and let’s not forget quirky) way of doing business. Here’s to good marketing karma!

  7. Stella

    {Blushing}

    Thanks, DK. I still remember running into you in a bathroom all those years ago… and you making my day by telling me you were on my list!

    Right back atcha, lady.

    /st

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